How to request a refund

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you’ve purchased an app from the iOS App Store or the Mac App Store and there’s a problem, you can contact Apple to get your money back. This isn’t automatic — you’ll have to provide a reason you want a refund and Apple will review your request. On your iOS device, it’s simple to go to the next line in the Messages app. You just hit the Return button, and your work is done. It’s pretty self-explanatory. Mac computers are generally reliable. But as with any computer, sometimes things go wrong. Before you spend big on a new Mac, though, try a factory reset, which wipes your computer and reinstalls. This is how you can request a refund for app, media, and subscription purchased from App Store or iTunes Store. If you have purchased an app directly on your Mac from the developer’s website or third-party app marketplace, you will have to contact them, not Apple. Usually, many third-party apps offer a few days as a trial. Go to reportaproblem.apple.com.; Sign in with your Apple ID and password. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

Return Of The Mac Show

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

How To Return Mac Apple

Store availability and features might vary by country or region. Learn what's available in your country or region.